Custom Order Process
From concept to installation - a seamless journey tailored to your needs
Your Project, Our Priority
We've refined our ordering process to ensure clarity, efficiency, and exceptional results. Here's exactly what to expect at each stage.
Initial Consultation
Tell us about your project requirements
What Happens in This Step:
- Share your project details: product type, approximate quantities, and delivery location
- Discuss your design preferences, style requirements, and any special specifications
- Receive preliminary product recommendations and budget estimates
- Timeline: Same-day response to your inquiry
Measurement & Design
We create custom solutions for your space
What Happens in This Step:
- Provide exact measurements or site drawings (we can guide you on how to measure)
- Our design team creates detailed CAD drawings for your approval
- Review and revise designs until they perfectly match your vision
- Receive 3D renderings for complex custom projects (upon request)
- Timeline: 2-5 business days depending on complexity
Quotation & Contract
Transparent pricing and clear terms
What Happens in This Step:
- Receive detailed quotation including product costs, packaging, and shipping
- Review payment terms, production timeline, and warranty information
- Sign sales contract with all specifications clearly documented
- Pay 50% deposit to activate order and start production (T/T bank transfer only)
- Production cycle: Standard products 12-15 days, custom products 15-25 days
Production & Quality Control
Expert craftsmanship with rigorous inspection
What Happens in This Step:
- Your order enters our production schedule with assigned timeline
- Skilled technicians fabricate your products using precision equipment
- Multi-stage quality inspections throughout the manufacturing process
- Photo updates available upon request during production
- Timeline: 12-15 days for standard products. Final production time depends on order volume.
Pre-Shipment Inspection
Final verification before delivery
What Happens in This Step:
- Complete final assembly and quality check of all components
- Verify dimensions, finish quality, and hardware functionality
- Professional packaging with protective materials, corner guards and wooden crate reinforcement
- Pay remaining 50% balance before shipment
- Timeline: 1-2 days for final inspection and packaging
Shipping & Delivery
Secure transport to your location
What Happens in This Step:
- Arrange logistics based on your preferred method (railway, sea, or air)
- Handle export documentation and customs clearance (DDP service available)
- Provide tracking information and estimated arrival date
- Typical transit times: 18-25 days to Russia/Poland by railway
- Coordinate with local freight forwarder for final delivery
Why Choose Our Custom Process?
Transparent Communication
Regular updates at every stage, never left wondering about your order status
Flexible Customization
From minor adjustments to fully bespoke designs, we accommodate your vision
Quality Assurance
Multiple inspection points ensure your products meet the highest standards
Ready to Start Your Custom Project?
Contact us today with your requirements. Our team will guide you through every step and provide a free consultation and quote.